Warranty Policy
Last updated: July 25, 2026
At TechParts, we stand behind the quality of our replacement parts. This Warranty Policy explains what is covered, what is not, and how to make a warranty claim.
1. Warranty Coverage
All products purchased from TechParts come with a 90-day limited warranty against manufacturing defects, starting from the date of delivery.
| Product Category | Warranty Period | Coverage |
|---|---|---|
| Projector lamps (OEM) | 365 days | Manufacturing defects, premature failure |
| Projector lamps (Compatible) | 365 days | Manufacturing defects, premature failure |
| Mainboards / Power supply boards | 365 days | Non-functional on arrival, component failure |
| T-Con boards / Logic boards | 365 days | Non-functional on arrival, component failure |
| LED backlight strips | 365 days | Dead LEDs on arrival, uneven brightness |
| LCD/LED panels & screens | 365 days | Dead pixels (5+), no display, backlight failure |
| Laser pickups / Optical lenses | 365 days | No laser output, tracking failure, no disc reading |
| Batteries | 365 days | No charge, rapid drain (below 80% rated capacity) |
| Remote controls | 365 days | Non-functional buttons, IR failure |
| Cables / Flex cables / Connectors | 365 days | DOA only (non-functional on arrival) |
| Cooling fans / Motors / Belts | 365 days | Non-spinning, excessive noise, bearing failure |
2. What Is NOT Covered
The warranty does NOT cover:
- Damage caused by improper installation, including: incorrect connector orientation, excessive force, ESD (electrostatic discharge), soldering damage, or use of incompatible tools.
- Damage caused by incorrect usage, including: use with incompatible devices, incorrect voltage input, or operation outside specified environmental conditions.
- Physical damage caused by the user: drops, impacts, liquid spills, scratches, cracks, bent pins, torn flex cables, or stripped screws.
- Normal wear and tear, cosmetic issues (scratches, discoloration), or consumable degradation within expected lifespan.
- Products where serial numbers, warranty stickers, or seals have been removed, altered, or damaged.
- Products that have been modified, disassembled, or repaired by anyone other than TechParts.
- Compatibility issues where the buyer ordered an incorrect part despite correct product information being provided in the listing.
- Projector lamp failure caused by improper cooling (blocked vents, failed fans) or power surges in the device.
- Laser pickup failure caused by static discharge during installation or failure to remove the anti-static solder blob before use.
3. Dead on Arrival (DOA)
If a product is non-functional upon arrival (DOA), you must notify us within 7 days of delivery. We may request:
- Photos clearly showing the product and any visible defects
- A video demonstrating the issue (for electronic components)
- Photos of the original packaging and shipping label
For DOA claims, we will provide a prepaid return label or issue a replacement/refund at our discretion.
4. How to Make a Warranty Claim
- Email us at support@techparts.store with your order number.
- Describe the issue and attach photos or video demonstrating the problem.
- Our support team will review your claim within 1-2 business days.
- If approved, we will provide return instructions or ship a replacement.
You may be asked to return the defective product. Return shipping for warranty claims is covered by TechParts for the first return. Any subsequent returns for the same order may require the buyer to cover shipping.
5. Remedies
For valid warranty claims, we will, at our discretion:
- Replace the defective product with the same or equivalent model, or
- Refund the purchase price (excluding original shipping costs unless the product was DOA)
Refunds are processed to the original payment method within 10 business days of claim approval.
6. Limitation
This warranty is limited to the replacement or refund of the purchased product. TechParts is not liable for any consequential damages, including but not limited to: labor costs for installation/removal, damage to other components or devices, loss of use, loss of data, or loss of revenue.
This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction.
Contact
Warranty claims and questions: support@techparts.store