Shipping policy
Shipping Policy
Last updated: July 25, 2026
Order Processing
All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods (such as holidays or promotional events), processing times may extend to 5 business days. We will notify you of any significant delays.
International Shipping
We ship worldwide. Shipping rates and delivery times vary by destination:
Major Destinations — United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Belgium, Austria, Switzerland, Sweden, Norway, Denmark, Finland, Poland, Czech Republic, Hungary, Portugal, Ireland, Australia, New Zealand, Japan, South Korea, Singapore
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Economy Shipping | 10-15 business days | USD 4.99 |
| Standard Shipping | 10-15 business days | USD 14.99 |
Free Economy Shipping on all orders over USD 49 to these destinations.
All Other Countries & Regions
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Economy Shipping | 15-30 business days | USD 4.99 |
| Standard Shipping | 15-30 business days | USD 14.99 |
For shipping availability to specific countries not listed above, please contact us at support@techparts.store.
Shipping charges for your order will be calculated and displayed at checkout.
Delivery times are estimates only and commence from the date of shipping. Delays may occur due to customs clearance, local postal service efficiency, and other circumstances beyond our control.
Customs, Duties, and Taxes
TechParts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, VAT, import duties) are the responsibility of the customer. Please check with your local customs office for applicable rates before placing your order.
In the event that customs fees or duties are refused by the customer and the package is returned to us, the original shipping cost will not be refunded, and any return shipping fees incurred will be deducted from the refund.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). Tracking information may take up to 48 hours to become available after receiving the notification.
You can track your order through the carrier's website using the tracking number provided. If you haven't received tracking information within 3 business days of your shipping confirmation, please contact us at support@techparts.store.
Lost or Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at support@techparts.store with photos of the damaged item and packaging. We will work with the carrier to resolve the issue and arrange a replacement or refund.
If your tracking shows delivered but you have not received your package, please check with neighbors and your local post office first. If the package still cannot be located, contact us and we will initiate an investigation with the carrier. Investigations typically take 7-14 business days.
Incorrect Shipping Address
Please ensure your shipping address is complete and correct when placing your order. We are not responsible for packages delivered to incorrect addresses provided by the customer. If you realize you've entered an incorrect address, please contact us immediately at support@techparts.store. We will do our best to update your address before the order ships, but we cannot guarantee changes after an order has been processed.
Returns
For information about returns, exchanges, and refunds, please refer to our Refund Policy.
Contact
For any questions about our shipping policy, please contact us:
YOUTONG TECHNOLOGY CO., LIMITED
Email: support@techparts.store
Phone: +86 13428947672
Address: UNIT 1406B, 14/F, THE BELGIAN BANK BUILDING, NOS. 721 - 725 NATHAN ROAD, Mong Kok, KL, Hong Kong SAR