Frequently Asked Questions
Ordering
Q: How do I know if a part is compatible with my device?
A: Each product listing includes a detailed compatibility section with supported model numbers. Please compare your device model number (usually found on the device label or in the settings menu) against our compatibility list. If you're unsure, email us at support@techparts.store with your device model and a photo — we'll help you confirm.
Q: The part looks different from my original one. Is it compatible?
A: Replacement parts may have minor cosmetic differences from the original (e.g., board layout revisions, component brands). As long as the model number and connector pinout match, the part will function correctly. If in doubt, contact us before ordering.
Q: Can I cancel or modify my order?
A: Orders can be cancelled or modified within 2 hours of placement. After that, the order may have already entered processing. Please email us immediately at support@techparts.store with your order number.
Q: Do you offer bulk or wholesale pricing?
A: Yes. For orders of 10+ units of the same item, please contact us at support@techparts.store for wholesale pricing.
Shipping
Q: How long does shipping take?
A: Orders are processed within 1-3 business days. Delivery to major destinations (US, Canada, Europe, Australia, Japan, Korea, Singapore) typically takes 10-15 business days. Other countries: 15-30 business days. See our Shipping Policy for details.
Q: Do you offer free shipping?
A: Yes — free Economy Shipping on orders over USD 49 to major destinations.
Q: Will I have to pay customs fees?
A: Customs duties, taxes, and import fees are the responsibility of the buyer. These vary by country — please check with your local customs office. We cannot mark packages as "gift" or undervalue them on customs declarations.
Q: How do I track my order?
A: Once shipped, you'll receive a confirmation email with a tracking number. Tracking may take up to 48 hours to activate. If you haven't received tracking after 3 business days, contact us.
Returns & Warranty
Q: What is your return policy?
A: We offer a 30-day return window from the date you receive your item. The part must be in original condition with all packaging. See our Refund Policy for full details.
Q: The part I received is defective. What do I do?
A: Contact us within 48 hours of delivery at support@techparts.store with photos or video showing the issue. We'll arrange a replacement or refund.
Q: Do you offer a warranty on your parts?
A: Yes. All parts come with a 90-day warranty against manufacturing defects. See our Warranty Policy for coverage details and exclusions.
Q: Can I return a part if I ordered the wrong one?
A: Yes, within 30 days. However, you are responsible for return shipping, and the item must be unused and in original packaging. We recommend confirming compatibility before ordering.
Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, and Google Pay. See our Payment Methods page for the full list.
Q: Is my payment information secure?
A: Absolutely. All payments are processed through Shopify's secure checkout with PCI-DSS compliance and SSL encryption. We never store your credit card details.
Q: What currency are your prices in?
A: All prices are listed in USD. Your payment provider will handle currency conversion at their exchange rate if you're paying with a non-USD card.
Technical & Installation
Q: Do you provide installation instructions?
A: Most products do not include printed instructions. We recommend professional installation for internal components (mainboards, power supplies, backlight strips, laser pickups). Many installation tutorials are available on YouTube. Contact us if you need guidance.
Q: I installed the part but my device still doesn't work.
A: Before assuming the part is defective, please check: (1) all connectors are fully seated, (2) ribbon cables are properly locked, (3) no pins are bent, (4) your device's other components are functioning. For diagnostic help, email us with details of what you've tried.
Q: Are your projector lamps genuine OEM or compatible?
A: We offer both. Each listing clearly states whether the lamp is "Genuine OEM" or "Compatible Replacement." Compatible lamps are manufactured to OEM specifications and offer comparable performance at a lower price.
Still Have Questions?
Email us at support@techparts.store — we typically respond within 24 hours on business days.